The black-wheeled bin is available in three sizes:

• The traditional family size holds 240 litres - suitable for a family of four
• A smaller bin holds 140 litres - suitable for two persons
• The larger bin holds 360 litres and are available for families of five/six
• Combinations of the above bins for much larger families

Residents requesting larger sized/extra wheeled bins will need to complete an authorisation form.  To discuss any of these issues please contact us 01455 238141 or by email to streetscene@hinckley-bosworth.gov.uk 

Extra bags of refuse will only be taken if the waste is in council purple bags. These bags are available in packs of 10 for £10.50 by calling into the Council Offices.Alternatively, a supply of bags can be posted out to you. The cost for 10 bags is then £12.10 which includes postage and packing of £1.60. Should you wish for the bags to be posted out to you then payment is required in advance. To make the payment you can telephone the council on 01455 238141 between 8.30am and 5pm Monday to Thursday, or 8.30am to 4.30pm on Fridays. Your request can then be processed, take the payment by debit or credit card (please remember there is a surcharge on credit cards) and we will then arrange to post the bags to you. If you prefer to send a cheque, then please make this payable to HBBC and send to Hinckley & Bosworth Borough Council, Argents Mead, Hinckley, Leics LE10 1BZ. Please ensure that you write a note with your full postal address and that the payment is for purple bags. If possible include a daytime telephone number in case we have any queries.

Please do not leave any other bags/containers out for collection since these will not be taken. If you would like specific advice then please contact us.

The brown-wheeled bin (for garden waste/cardboard) is only available in the 240-litre size. Residents may rent  additional brown-wheeled bins. Further details in Garden Waste Recycling Service section.

When we are notified of a missed container, then we will return to empty within one working day of notification. Please note all collections start at 7am.

We aim to replace/deliver containers within five working days.

Please note: the working week is Tuesday - Friday.

We will provide assisted collections for residents that have a genuine difficulty in moving their wheeled bin and/or recycling boxes if there is no-one else in the household who could help. Please contact us if you think you may be eligible for assisted collections - we will be happy to help you if we can.

There are composting and recycling services for residents in the borough.

There are two kerbside collection scheme. Full details on the kerbside collection of paper, aluminium and steel cans, glass bottles/jars and textiles can be found on the website: Recycling 'Bag It and Box It' Scheme. A separate service for plastics and cardboard started in January 2009. For further details on this service can be found on this website: Plastics and Cardboard Kerbside Collection Service.

Information on the collection of garden waste can be found on the website: Garden Waste Recycling Scheme.

After listening to residents concerns over the space taken up by plastic we have introduced two services.

Plastic bottles can be recycled at the special banks at Recycling Sites throughout the borough.

Mixed plastics can now be recycled by using the kerbside collection service.

We provide a kerbside collection for cardboard. Further details can be found in the Plastics & Cardboard Kerbside Collection section of this website.

The black wheeled bins should be large enough for most families. You can minimise the amount of room your refuse takes up by:

• Recycling as much as you possibly can - paper, bottles, cans, textiles, plastics, cardboard and garden waste services available as kerbside collections 
• Taking drinks cartons (tetra pak type) to the special carton recycling banks around the borough
• Extra garden waste can be taken to the Recycling & Household Waste Sites for recycling  
• When removing your liner from your kitchen bin ensure that you push your waste down, releasing trapped air, then tie the bag at the top
• If you use bin liners, you will make more room by placing bags on their side in your wheeled bin rather than dropping them in upright
• Please remember that extra bags at the side of your bin will not be taken 

We all have a duty to reduce the amount of waste we produce.

The council hopes to be able to work with residents to provide a consistent, efficient and hygienic recycling and refuse collection service. Residents are responsible for the safe, hygienic storage of refuse up to the point of collection. There are products on the market to assist in keeping your bin healthy and smelling sweetly. Some private companies offer a cleaning service too.

The council aims to ensure that major changes in services are adequately communicated to residents. Information is featured in the council's newspaper - The Borough Bulletin - and leaflets are delivered to affected properties.

The local radio stations are also used for special changes (such as services affected by the weather) and of course there is the council's website and Twitter. You may also approach your councillor for information - they are happy to help with any queries and concerns that you may have.

Despite all of these efforts, we acknowledge that a small proportion of residents may not be aware of changes and we apologise for this.

The wheeled bin service operates from Tuesday to Friday therefore Bank Holiday Mondays do not effect the collection. Recycling and refuse collections will take place as normal on Good Friday.

Please refer to your collection calendar in respect of Christmas and the New Year. 

No reduction in Council Tax can be made for changes in service provision. Council Tax is a mandatory levy based on the occupation of property.

Although income received from the levying of Council Tax does go towards paying for all of the services administered by the County, Borough and Parish Councils, payment may not be withheld, and neither does the Authority have the power to reduce the amount due because you are dissatisfied with or simply not receiving one or more services.

Adverse weather can easily disrupt the recycling and refuse collection services. We may be forced to suspend the service at short notice if the conditions on the roads and pavements become unsafe. Snow, ice and strong winds can all lead to suspension of services. Adverse weather is out of our control but we will endeavour to resume normal services as quickly as possible. How we catch up on missed collections will depend on a number of circumstances, but we will aim to give the black bin service a priority.

Details of any suspended services

The Borough Council provides a collection service of clinical waste (i.e. medical, infectious waste). If this service is required then the health authority/district nurse will contact the council direct to make the appropriate arrangements.

Residents using needles/sharps (ie diabetics) will be using a 'sharps container' for disposal. The council will arrange safe disposal of the 'sharp containers' however please note the following:

• Collection of sharps containers can be arranged. Note: you will need to store your sharps boxes until you have a suitable amount. Please contact the council on 01455 238141 to discuss further
• Bring your full sharps container to our depot. Please contact us first, to check opening times, and location

To obtain replacement containers you will need to see you medical practitioner since these items will require a prescription.

If any of your questions haven't been answered or if you require further information then please contact the council on 01455 238141 or email streetscene@hinckley-bosworth.gov.uk. 

 At certain times of the day telephone lines can be extremely busy, therefore this number is linked to an answering machine. You may also ring this number out of office hours to leave a message.