How to get involved

Home based consultations

The housing service is keen to ensure that residents who are unable to come to meetings are still consulted on issues that affect them. The following forms of consultation is used:


We ask all tenants to complete a housing satisfaction survey once every three years and we use this, as well as other methods, to inform our service improvement plans. The last survey was issued to all tenants in September 2016.

Other service specific surveys are done with tenants who have used that service, for example housing repairs, complaints and anti-social behaviour.

Tenant involvement facebook group

We post consultation items on a resident involvement facebook group so that those who find it difficult to attend meetings can comment on and discuss specific issues with other tenants. The same code of conduct required of our other groups applies and consultation items are posted periodically for comment.

Some consultations are sent out by email or post. If you would like to be involved in this way, please contact Jacqui Kissai, Resident Involvement Officer on 01455 255639, or email: 

Last updated: ‎11‎/‎09‎/‎2017‎ ‎14‎:‎05‎:‎39

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