Waste strategy and service standards

Service standards

Our service standards:

  • To provide the collection service on agreed scheduled days to all areas of the borough
  • Provide you with replacement containers within five working days
  • Collect a bin that we miss by the end of the next working day
  • Collect extra recycling on your scheduled collection day (such as extra cardboard, paper, plastic bottles, food/drink tins, glass bottles/jars, cartons)
  • Return your container to an appropriate position on your property boundary

Did you know?

95% of residents are satisfied with the waste collection service.

The costs of our waste collection services are amongst the lowest in the country.

Last updated: 24/04/2017 14:50

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