When a landlord can appeal

A landlord can appeal but has fewer rights of appeal than their tenants. A landlord may appeal against the following:

• A decision not to pay housing benefit directly to the landlord
• If we have asked the landlord to repay overpaid benefit

However, a landlord cannot appeal on behalf of their tenant about the amount of rent we pay them.

If you would like to appeal against a decision made on your tenants benefit claim for one of the above reasons, please complete the appeal form.

Appeal the decision

When you appeal a decision, we will ask for:

• Your tenants benefits claim reference number
• Your contact details
• The address your appeal relates to
• Details of your appeal
• The date of your tenants decision letter (you must appeal a decision within one calendar month)
• Your reason for appealing
• Any supporting evidence (you can upload this evidence in the online form)

You can appeal your decision online:

Appeal against a benefits decision

Alternatively, complete our benefits contact form to request a paper application form which you can complete and return to us.

Last updated: ‎07/10/2025 12:10