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How to use this Website

How to use this site

This website provides information about services offered by Hinckley & Bosworth Borough Council, as well as providing relevant deep links to Leicestershire County Council services. It also provides useful community and tourist information.

Contacting the Council

Contact us
Under Contact us, there is Customer Service's telephone number and the email address which is the first point of contact for enquiries. In addition to this, we provide other useful contact details such as out–of–hours emergency contact information, the contact details for the County Council and the webmaster's contact details.

Have Your Say
Let us know what you think about our services. The Citizens' Panel allows you as a member of the community to get involved with our services and the decisions that are made about the way that services should be developed.

Finding out about Council Services

Under Services, select a service area. For example: Benefits, Community Safety or Health & Environment. You will then be presented with council services which fall under that area. For example, if you select Health & Environment, you will be presented with services such as Pollution and Recycling & Refuse.

Finding out about Community and Tourist Information

Under Community Guide, you can find out about local community and tourist information such as local businesses, local restaurants and places of interest, including a map of the borough.

Search

There are various ways of searching for information.

A – Z of Council Services
In the A – Z index, select the letter with which the council service begins. For example, if you are looking for information on Council Tax select C in the A – Z and then locate Council Tax in the list.

Search Council Services
Alternatively, you can use Search Council Services to locate information about a service. Enter the name of the service you are looking for and click search.

Search the Website
As well as searching council services, you can also Search the Website. This is a wider search facility allowing you to search for information either about the council or to search for community information such as local events, shops and restaurants.

Sitemap
The Sitemap presents a structural view of where all information (council and community) sits on the website.

Frequently Asked Questions about Council Services
Our Frequently Asked Questions include commonly asked questions about council services. They are organized into service areas: benefits, building control, business etc.

Downloadable Documents & Online Forms (Council Services)
If there is a specific form you wish to complete or a document (usually in .pdf, .doc or .xls format) you wish to download relating to a council service, select the links Online Forms and Downloadable Documents respectively. Downloadable documents are organised into service areas: Benefits, Building Control, Business etc.

Hot Links and Topical Information on the Home Page

You will find links to new information and items of local news.

Popular Links on the Home Page

For quick access to information which is frequently sought and we believe is of particular interest to you, we have set up a Popular Links section. Click on links to find out how to apply for a job at Hinckley & Bosworth Borough Council, recycling & refuse..

Accessibility

Here we provide information such as:
  • How to navigate the website without using a mouse using access keys
  • Web standards
  • How to change your browser settings and help using pdfs

Text–only

We offer a text-only version of our website, giving users the option of either viewing a graphical or text– only version of our site.

Website Statistics

We make our website statistics available to you. This includes for example the number of visitors to our site each month and the amount of time our online services have been available to you without interruption.

Login

Click Login to access any of the information or services on the site that requires a password. For example, you are required to log in to post events to the website for your company, or to post details of your business to our website. Also available under login are guidelines on how to write for the web.

Privacy

Our privacy statement tells you what information we collect, when and why we collect it. We also provide assurance that we adhere to the Data Protection Act.

Terms of Use

By using the website you are agreeing to our Terms of Use. Therefore, please read the Terms of Use before using the website. It tells you how you are allowed to use the information on the website. It also sets out Hinckley & Bosworth's limitation of liability.

Please contact us if there is a section of the website you are unsure how to use.

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© 2008 Hinckley & Bosworth Borough Council