The housing service is keen to ensure that residents who are unable to come to meetings are still consulted on issues that affect them. You can register to give views on key consultations by email or post and keep in touch via our website and tenants’ newsletter.
We ask all tenants to complete a housing satisfaction survey once every three years and we use this, as well as other methods, to inform our service improvement plans. The last survey was issued to all tenants in September 2016. The results and agreed service improvements are:
Other service specific surveys are done with tenants who have used that service, for example housing repairs, complaints and anti-social behaviour.
For further information contact Jacqui Kissai, Resident Involvement Officer on 01455 255369 or email email@example.com.
Last updated: 06/02/2018 10:55