Tenant inspection and scrutiny
The Tenant Evaluation Team is an independent panel of tenants established in 2014 to scrutinise housing services provided by the council. After an intensive training period, the group completed a pilot review into improving the housing repairs feedback rate. Many of their recommendations have now been implemented by HBBC, including a shortened feedback survey, introduction of a £50 quarterly prize draw, increased use of telephone surveys and the ability to give feedback by email. The group are currently conducting a review into the re-let times for sheltered housing.
A team of tenant void inspectors has also been established to help ensure the councils’ re-let standards are being achieved. The inspectors work through a checklist and attend review meetings to discuss general feedback as well as highlighting any immediate concerns.
For more information, please contact Jacqui Kissai, Resident Involvement Officer on 01455 255639 or email firstname.lastname@example.org
Last updated: 11/09/2017 14:07:51