Tenant inspection and scrutiny
The Tenant Evaluation Team is an independent panel of tenants established in 2014 to scrutinise housing services provided by the council. After an intensive training period, the group completed a pilot review into improving the housing repairs feedback rate. Many of their recommendations have now been implemented by the council, including a shortened feedback survey, introduction of a £50 quarterly prize draw, increased use of telephone surveys and the ability to give feedback by email. The group have also conducted a review into the re-let times for sheltered housing and made a series of recommendations on marketing which are currently being implemented.
A team of tenant void inspectors help to ensure the councils’ re-let standards are being achieved. The inspectors work through a checklist and attend review meetings to discuss general feedback as well as highlighting any immediate concerns.
For more information, please contact Jacqui Kissai, Service Improvement Officer on 01455 255639 or email firstname.lastname@example.org
Last updated: 19/02/2019 09:26