There are sections on general questions and specific sections for direct debit payers and non-direct debit payers below:
How can I find out what band my property is in?
This is shown on your council tax bill, or you can find this online here: Check your council tax band (GOV.UK)
I think my band is too high and I will miss out, can I appeal this?
If you appeal after 1 April then even if you are successful, we cannot make a payment.
We advise taxpayers to contact the Valuation Office Agency (VOA). There are limited reasons you can challenge the council tax band of a property: Challenge your council tax band (GOV.UK)
My property is newly built and doesn’t have a band yet, will I get £150?
If you occupied the property on or before 1 April 2022 and meet the other eligibly criteria, then yes, when the property banded by the Valuation Office, we will be able to make a payment if all the eligibility criteria are met.
I’m awaiting the results of a re-banding – what do I do? If I’m re-banded in A-D, will I qualify?
If your appeal is concluded after 1 April 2022, councils are not required to make a payment to you under the rules.
We advise taxpayers to contact the VOA to enquire about a band review specifically in order to become eligible.
I live in armed forces accommodation will I get a payment?
No, properties owned by the Ministry of Defence are not included in this scheme.
What happens if I move out of the area later in the year, do I need to pay the rebate back?
No, the payment does not need to be paid back. The effective date for qualifying for the rebate is 1 April 2022.
I moved into my property on 2 April 2022 what am I entitled to?
You are not entitled to a council tax energy rebate. In order to be eligible, you need to be the liable council taxpayer on 1 April 2022. You may be entitled to claim the rebate at the property you lived in on 1 April 2022.
If your previous property was outside our area you would need to contact the council where you used to live.
I’m a landlord who is liable for several properties – is this payment one per property or once per person?
The payment will be made to the person who is liable to pay council tax at each property. This should be the person/s who live in the property that is, the tenant, not the landlord, if they pay council tax.
I’m a landlord who is liable as a corporate body rather than as an individual.
Payment will not be made. If the tenants pays energy bills directly, they may be able to access support from their council’s discretionary fund.
I pay rent and my landlord asks me to contribute to energy costs, but he is the bill payer, what happens?
If you are liable to pay council tax on 1 April 2022, you will receive the payment. This means that in most cases we will pay the tenant as they are liable to pay council tax.
I am a lodger will I get a payment?
No, the payment is per household and will be paid to the liable council tax person.
My home is a second home, can I apply?
No, second homes are not eligible.
I own an empty home. Will I get it?
No, empty homes are not eligible.
When does £150 energy rebate scheme close?
This scheme will close on Friday 30 September 2022.
The discretionary scheme ends on 30 November 2022.
Why can you not simply take it off my council tax bill?
The government has asked us make direct payments to households. If you pay by direct debit, we will make the payment directly to the bank account used to collect the direct debit shortly after the first direct debit for the April instalment has been paid.
If you don’t pay by direct debit, you will receive a letter from the Post Office that will enable you to claim the rebate at any Post Office. You will need to take the letter and identification in order to claim the payment.
I do not have anything to pay against my bill because I receive 100% local council tax support, so do I still get the rebate?
Yes, if you meet all of the other eligibly criteria.
I don’t want the money, there must be more worse off people then me, what can I do?
The government has determined who is eligible to receive the payment. We have to distribute the money according to the rules.
Do I need to pay this back?
No, the £150 is a non-repayable rebate, unless in due course, it is found to have been paid incorrectly.
What can I spend it on?
The payment is being given to help with energy costs for example towards your gas and electricity bills
Will this be an annual rebate?
No this is a one-off payment.
Is this payment taxable?
No, it isn’t.
This isn’t enough money; I need more help?
Please contact Leicestershire Citizen Advice Bureau (citizensadviceleicestershire.org) for help.
Your energy provider may also be able to offer advice on how you can reduce your energy bills or offer you a better tariff.
I’m in my overdraft and I want to use this to pay bills rather than pay off my overdraft, can I do this?
Yes, we can supply eligible households with a letter which you can send to your bank, so you can exercise your ‘first right of appropriation’ for the money.
Why aren’t payments being made in April as the government advised?
The guidance received details that prepayment assurance must be undertaken before payments are made. We are also waiting for a software package to allow us to make these payments. The relationship between council tax and the payments is only the banding.
Specific to direct debit payers
I pay my council tax by direct debit, when will I receive this?
If you pay by direct debit, we will make the payment directly to the bank account used to collect the direct debit shortly after the first direct debit instalment has been paid.
We will check our records to make sure that we don’t make a direct payment where the name on the bank details does not match the liable party.
In these cases, the liable person will receive a letter from the Post Office that will enable you to claim the rebate at any Post Office. You will need to take the letter and identification in order to claim the payment.
We are currently awaiting a software package from our supplier to make these payments, we expect payments will commence from early May.
I pay by direct debit so you have my bank details, why can’t you pay me now?
We can’t make any payments until after the 1 April 2022 has passed as this is the eligibility date.
The government also require us to verify the bank details we hold are correct. We can do this by waiting for the first instalment to be debited from your account before we make the payment.
We are also awaiting the software to allow us to do this
My council tax bill is paid by direct debit by my parents/employer and not me, how will I get the money?
If you are the liable person but someone else pays your bill, we will check our records to make sure that we don’t make a direct payment where the name on the bank details does not match the liable person.
In these cases, you will receive a letter from the Post Office that will enable you to claim the rebate at any Post Office. You will need to take the letter and identification in order to claim the payment.
Specific to non-direct debit payers
If I sign up to pay my council tax by direct debit, will it be paid quicker?
Direct debits must be set up by 31 March 2022 to enable us to make the payment directly, otherwise you will receive a letter from the Post Office that will enable you to claim the rebate at any Post Office. You will need to take the letter and identification in order to claim the payment. Set up a direct debit online
When can I expect to receive my payment?
You should receive a barcoded letter from the Post Office. We encourage you to claim the payment as soon as you can.
I am not liable to pay council tax, will I get it?
No, if you are not liable to pay council tax, you will not receive a payment.
How do I know this isn’t a scam to get my bank details?
We have had reports of scam callers saying they are from the council asking for bank details to pay the rebate into. This is not a call from us. We will never contact you by telephone to ask you for your bank details
Can I talk to someone about this, as I think my situation is complicated?
We will be setting up a team to deal with the more complex queries, further details will be available on this website.
I don’t pay council tax, but I am liable, that is, have a full exemption - how come I am still entitled to it?
You are eligible if you meet all of the criteria; the payment is for energy use not linked to how much council tax you pay. See below.
The property must be a chargeable dwelling:
- Class N - occupied by students
- Class S - occupied by persons under 18 only
- Class U - occupied by persons who are severely mentally impaired
- Class W – an annexe occupied by a dependent relative of the main dwelling
I’m moving out soon. Can I still claim it?
It depends when you are moving out. You need to be in occupation for the whole of the day on 1 April 2022 in order to be eligible for payment.
Our council tax account is in a joint name. Who can go to the Post Office to collect the payment?
We can’t split the payment in half, so one of the liable persons will need to collect the payment by going to the Post Office. You will need to take the letter and the required identification with you.
I have lost my letter, what can I do?
Please contact us; we may be able to cancel the original letter and issue you with a new one. If later on you find the original letter, please destroy it as you will not be able to use it.
My name/address has changed so it’s different to that shown on the letter, can I still collect the payment?
You will need to notify us of the change. We will cancel the letter and issue you with a new one. We will also update your council tax account, so this is correct as well. Please tell us about the change
Last updated: 07/06/2022 09:55