Council tax complaints procedure

How should I complain?

The council aims to provide the best possible service at all times. One of the best ways to do this is to listen to what customers have to say about the services. If anything has gone wrong it is important that it is reported so that any faults can be put right.

A complaint is an expression of dissatisfaction, however made, about the standard of service, action or lack of action by the council or its staff affecting an individual customer or group of customers.

If you are dissatisfied with the outcome of an application for a council tax discount then this should not be treated as a complaint but an appeal against a decision.

Last updated: ‎10‎/‎06‎/‎2019‎ ‎12‎:‎32‎