Council tax complaints procedure

Summary of types of complaints

There are three types of complaint that determine how long a response will take to resolve the issue:

Stage 1 - Quick, informal, no need to put complaint in writing. Reply within 10 working days

Stage 2 - Written complaint, senior officer investigates. Reply in 25 working days

Stage 3 - Further investigation, possible report to committee

Last updated: 19/05/2016 09:35