Coronavirus pandemic

There have been changes to services due to the coronavirus pandemic. Please contact us if you require assistance. Get the latest service information, government news and business support and advice.

Coronavirus: information, advice and FAQs

Coronavirus (COVID-19): support for businesses

Information to help support your business

In response to the coronavirus outbreak, the Business Gateway Growth Hub has developed a range of resources and guidance to ensure businesses feel supported and are prepared to act quickly as the situation unfolds: Coronavirus (COVID-19) ( or you can speak to an advisor from Monday to Friday, 9am to 5pm by calling 0116 3668487.

A full range of business support measures have been made available to UK businesses and employees. This page helps businesses find out how to access the support that has been made available, who is eligible, when the schemes open and how to apply: Coronavirus business support website (

For general enquires about business rates in relation to government announcements for grants and reliefs please contact: [email protected]

If you are a business customer you can help us to help you receive rates relief due to your business faster by signing up for e-billing. You will be able to check your account instantly online without having to wait for a paper bill. You can easily find and store your bill and still have the option to print it or forward a copy to someone if you need to. You can register quickly and easily here: My account: registering for an account

To reduce social contact and help stop the spread of coronavirus, the Government has ordered certain businesses and venues to close. In order to help facilitate this, the Government has developed a Business Closures and Stay at Home FAQs: Business closures and stay at home FAQs (GOV.UK)

If you're self-employed or a member of a partnership and have lost income due to coronavirus you can claim a grant through the coronavirus Self-employment Income Support Scheme. This scheme will allow you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next three months. For details visit: Self-employed income support scheme (GOV.UK)

The Coventry and Warwickshire Growth Hub is collating key information, guidance and advice for business and employers to follow as the situation unfolds. Find all the latest information and updates:

COVID-19: guidance for employees, employers and businesses (GOV.UK):

HMRC COVID-19 tax helpline (GOV.UK): If you run a business or are self-employed and are concerned about paying your tax due to coronavirus, you can call HMRC’s helpline for help and advice: 0800 024 1222.

Coronavirus Business Interruption Loan Scheme (CBILS), managed by The British Business Bank is now available. The scheme provides the lender with a government-backed guarantee against the outstanding facility balance, potentially enabling a ‘no’ credit decision from a lender to become a ‘yes’. The government will cover the first twelve months of interest payments and any facility arrangement fees charged by lenders, so businesses will benefit from no upfront costs and lower initial repayments. The maximum value of a facility provided under the scheme will be £5m. Note that the borrower always remains 100% liable for the debt. To find out more about the CBILS, please go to: Coronavirus Business Interruption Loan Scheme (CBILS) (

Any business interested in applying to CBILS should talk to their bank or finance provider (not the British Business Bank) as soon as possible and discuss their business plan with them.

The Government has started a WhatsApp information service get provide official, trustworthy and timely information and advice about coronavirus out to as many people as possible. It will provide information on topics such as coronavirus prevention and symptoms, the latest number of cases in the UK, advice on staying at home, travel advice and myth busting via a chatbot. To use this free service, simply add 07860 064422 in your phone contacts and then message the word ‘hi’ in a WhatsApp message to get started. Coronavirus information service on Whapsapp (GOV.UK)

The Government have published guidance for employers on the coronavirus (COVID-19) Job Retention Scheme. The Coronavirus Job Retention Scheme is a temporary scheme open to all UK employers for at least three months starting from 1 March 2020. Employers can use a portal to claim for 80% of furloughed employees’ (employees on a leave of absence) usual monthly wage costs, up to £2,500 a month, plus the associated Employer National Insurance contributions and minimum automatic enrolment employer pension contributions on that wage. For details visit: Job retention scheme (GOV.UK)

Last updated: ‎06‎/‎04‎/‎2020‎ ‎13‎:‎35