Coronavirus pandemic

There have been changes to services due to the coronavirus pandemic. Please contact us if you require assistance. Get the latest service information, government news and business support and advice.

Coronavirus: information, advice and FAQs

Coronavirus - business rates support and advice

Payment of business rate grants and reliefs

The government has outlined financial relief for businesses to support you during the outbreak of Coronavirus (COVID-19). From this page you can find out how to access the support and find out more about the grants that may be available for your business.

We understand the pressure that all businesses must be under at this time and are working as fast as we can to sort payments of grants to those businesses  that are  eligible.
 
Our teams are busy identifying businesses that meet the criteria for each scheme and whether we already hold bank details for these businesses – if we do hold up to date bank account details we will use those details to make the grant payments as soon as possible. We started this process on 1 April when central government Funding was made available to us in order to make these payments. 

If you are a business, we strongly encourage you to register for e-billing to get this information to us: visit my business rates

However if we do not hold bank account details for eligible businesses, we will be contacting those businesses by telephone to provide details of how they can provide the details securely via a web link.  

For general enquires about business rates in relation to government announcements for grants and reliefs please email: [email protected]

Further information

Our team are currently dealing with the award of the expanded retail discount 2020/21, and nursery discount both of which will be effective from the 1st April 2020. Please read the information below, and where possible avoid contacting us by telephone at this very busy time.

Once all discounts have been awarded, we will update the website to confirm this.

Package of measures set out by the Chancellor

The Chancellor has set out a package of temporary, timely and targeted measures to support public services, people and businesses through this period of disruption caused by COVID-19. In summary: 

  • A 12 month business rates 'holiday' for all retail, hospitality, and leisure businesses in England. This is known as expanded retail discount
  • A 12 month business rates 'holiday' for children’s nurseries
  • Small business grant funding of £10,000 for all business in receipt of small business rate relief or rural rate relief
  • Grant funding of £25,000 for retail, hospitality and leisure businesses for  properties with a rateable value between £15,001 and £51,000

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Last updated: ‎07‎/‎04‎/‎2020‎ ‎16‎:‎08‎