Change your booking
What you can change
- Collection date: collections only take place on Thursdays
- Items: You can change the items you want us to collect
Replacing an item
First, you need to complete the form to tell us to remove an item. Then, you need to complete the form again to tell us to add the new item.
Adding or removing an item
If you want us to collect more items, then additional payment may be required. Please note: no refunds are available for removing items or cancelling your booking
We will ask for:
- Your collection reference number (emailed to you when you made the booking)
- Postcode: collection address
- What you would like to change
- Payment (if applicable)
You can also change your booking by phone or by visiting the Hinckley Hub.
The deadline for changing your booking is by 12 noon on the Wednesday before your collection date.
Last updated: 17/05/2019 08:54