Friday 22 February

The facility to check your council tax and benefits accounts online will be unavailable until Monday 25 February. Sorry for any inconvenience.

Satisfaction with council services survey - winter 2018/2019

What's it all about?

Understanding your views is key in assessing our effectiveness as a council, alongside looking at cost and performance information. Understanding your satisfaction, as borough residents, and being able to make informed comparisons can help us to manage our performance, so your views are important to us.

The survey is carried out annually with regular questions on satisfaction to allow the council to monitor trends over time.

This year the topics include:

  • Satisfaction with service delivery
  • Whether the council offers value for money
  • Whether the council acts on the concerns of residents
  • How much the council is trusted
  • How well informed the council keeps its residents about the services and benefits it provides
  • How residents find out about council activities
  • How the media views central and local government
  • Personal safety when outside in the local area
  • Housing and the economy
  • Hinckley market

How to get involved

Let us know your views by filling in our residents' satisfaction with council services survey, which is open until Friday 22 February 2019.

Complete the survey


Results will be available on the Have your say page of the council’s website by the end of summer 2019.