Wheeled bin/container not returned correctly

How to report a problem

Wheeled bins/containers must be presented for emptying in accordance with the wheeled bin and container policy. This is referred to as the 'bin collection point' (BCP).

After emptying, the crew will return the wheeled bin/container to the BCP.

If we do not return your wheeled bin/container correctly then please let us know so that we can improve the service in the future. (Please note, we don't usually return to the property to move a bin back to the correct location.)

Report bin/container not returned correctly

Summary of policy

Wheeled bins and containers must be placed at the edge of your property with the public highway where they are clearly visible and in such a manner as not to cause an obstruction to vehicles and pedestrians. If a property is located on private land the expectation is that containers are presented at the public highway.

Your containers need to be at the BCP by 7am on the day of collection and be taken back onto the property within 24 hours of collection.

Last updated: 10/02/2015 16:08

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