Accessibility statement

Hinckley & Bosworth Borough Council is committed to making our website accessible, inclusive and user friendly to the widest possible audience, regardless of disability, capability or technology, including users accessing our website with new technologies such as smartphones.

Using this website

This website is run by Hinckley & Bosworth Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • Change fonts, colours, contrast levels
  • Listen to the website – we use BrowseAloud to enable you to listen to the website. There is a link in the top right of every page
  • Jump to content: there is a skip link in the top right of every page
  • Select a language to get the page translated using Google’s translation service. (Please note, this is a machine-based translation service, so we can't guarantee the accuracy or the sense of any given translation)
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Read captions in videos we publish on YouTube

We’ve also made the website text as simple as possible to understand.

AbilityNet (abilitynet.org.uk) offers advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • You can’t modify the line height of text
  • Some downloadable documents (PDF/Word documents) aren’t fully accessible to screen reader software. For example: PDF documents which are designed to be printed off the website and PDF/Word documents published before September 2018

What to do if you can’t access parts of this website

If you need information published in this website in a different format, such as text format, large print, audio recording or braille, please contact Customer Services: Contact us to get an alternative format

We aim to reply to you within three working days.

Alternatively, please phone 01455 238141

See also: Getting information in an alternative format

Location map

In our location page, you can get directions in a textual format by following the link to Google Maps.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please complete our form to let us know.

Contact us about an accessibility issue

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS) (equalityadvisoryservice.com)

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. Please call 18001 01455 238141. Alternatively, you can download an app provided by Next Generation TextService (ngts.org.uk)

Customer Services in our reception area has audio induction loops and British Sign Language (BSL) interpreters.

Find out how to contact us

Technical information about this website’s accessibility

Hinckley & Bosworth Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 (w3.org) AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

We endeavour to make our PDFs and Word documents published on the website accessible. However, there may be some documents which aren’t fully accessible. We publish all essential service information in an accessible web page and provide contact details for alternative versions.

Disproportionate burden

‘Highly designed’ publications created for print and published on the website for customers to print off, usually for a limited period of time: we’ve assessed our resources and the cost of fixing issues with the above publications and we believe that doing so now would be a disproportionate burden (legislation.gov.uk) within the meaning of the accessibility regulations.

These documents typically don’t meet the following WCAG 2.1 success criteria:

  • Success Criterion 1.3.1 Info and Relationships (Level A)
  • Success Criterion 1.3.2 Meaningful Sequence (Level A)
  • Success Criterion 2.1.1 Keyboard (Level A)
  • Success Criterion 1.4.3 Contrast (Minimum) (Level AA)
  • Success Criterion 1.4.5 Images of Text (Level AA)
  • Success Criterion 1.4.10 Reflow (Level AA)
  • Success Criterion 1.4.12 Text Spacing (Level AA)

We publish key information contained in these publications in a web page and/or link to alternative sources of information. We offer information in an alternative format on demand.

Content that’s not within the scope of the accessibility regulations

Online maps

Online maps, for example maps published in my area: we publish textual equivalents of information relating to services and facilities.

PDFs and other downloadable documents published before 23 September 2018

The accessibility regulations (legislation.gov.uk) don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix the Cultural Strategy (PDF)

Live video

Whenever we use live video streams, they don’t include captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live). We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations (legislation.gov.uk)

Third party applications

We require that any new third party systems we commission for the website are Web Content Accessibility Guidelines 2.1 AA compliant. However, third party applications are partly or wholly out of our control and so may not conform to the same levels of accessibility as the rest of the website. Third party applications include:

  • Idox planning and licensing online – view and comment on applications
  • Capita online payments
  • Capita Connect – Council tax, benefits and business rates accounts
  • Orchard – My housing account
  • iTrent – Apply for a council job
  • Firmstep AchieveForms and My Account

We monitor the accessibility of these sites and ask suppliers to fix accessibility issues which arise.

Social media: Facebook, twitter, Instagram and YouTube

If you have difficulty accessing our social media platforms, please contact us

How we tested this website

This website was last tested in August 2019. The test was carried out by automated software, provided by Siteimprove (siteimprove.com). We tested our main website platform: www.hinckley-bosworth.gov.uk

What we’re doing to improve accessibility

  • We are replacing PDF/Word documents with web pages and with online forms
  • We regularly monitor the accessibility of the website
  • We carry out website user testing at least four times a year
  • This statement was prepared on 24 September 2018. It was last updated on 8 August 2019

Additional resources

Signed off by:

Bill Cullen, Chief Executive, Hinckley & Bosworth Borough Council

Last updated: ‎13‎/‎08‎/‎2019‎ ‎16‎:‎45‎