My account and online forms: accessibility

Current issues

We have identified the following accessibility issues with 'my account' (including housing services) and online forms, provided by Granicus. Granicus is aware of the issues and is looking to resolve them in the near future.

WCAG 2.1 A Criterion 1.3.1 Info and relationships


  • Not all pages contains a heading

WCAG 2.1 A Criterion 1.4.1 Use of color


  • Some links are only distinguished by colour

WCAG 1.4.11 AA criterion Non-text contrast:


  • Some form controls don't contrast sufficiently with their surroundings

WCAG 2.1 AA Criterion 1.3.5 Identify input purpose


  • The purpose of some fields isn't identified programmatically

WCAG 2.1 A Criterion 2.4.4 Link purpose (in context)


  • Same link text is used for different destinations

Results produced by Silktide accessibility checker on 31 August 2022

Other known issues

WCAG 2.1 A Criterion 4.1.1 parsing

  • Some of our online forms include duplicate IDs to identify form fields. Granicus is aware of this issue and is currently working to resolve it

Last updated: 13/09/2023 14:22