My account and online forms: accessibility

Current issues

We have identified the following accessibility issues with 'my account' (including housing services) and online forms, provided by Granicus. Granicus is aware of the issues and is looking to resolve them in the near future.

WCAG 2.1 A Criterion 1.3.1 Info and relationships


  • Not all pages contains a heading

WCAG 2.1 AA Criterion 1.3.5 Identify input purpose


  • The purpose of some fields isn't identified programmatically

Results produced by Silktide accessibility checker on 3 March 2024

Other known issues

WCAG 2.1 A Criterion 4.1.1 parsing

  • Some of our online forms include duplicate IDs to identify form fields. Granicus is aware of this issue and is currently working to resolve it

Last updated: 04/03/2024 10:45