Water leaks and blocked drains in council properties

Help if you live in council housing

You need to check (if possible) where the leak is coming from.  Is it a problem with the roof or a leak on some pipe work?  

Should you not be able to check to see where the leak is coming from but think there is a leak in the property, please contact Housing Repairs 'out of hours’ service, who will ask you a few questions and arrange for the property to be inspected. 

If the leak is coming from the roof

Please position a container to catch the water and report the leak to Housing repairs.

If the leak is coming from pipe work

You will need to find out if the leak is from the hot or cold water pipes, the central heating system or a waste pipe. 

Depending on what you find you will need to do the following: 

  • If the leak is on a hot or cold water pipe, place if possible a container to catch the water, try and locate the stop tap an turn off the water supply. Please contact Housing stating that the leak is on the hot or cold water pipe
  • If the leak is to the central heating system, place if possible a container to catch the water, report the problem to Housing Repairs or ‘Out of Hours’ service stating that  the leak is on a central heating pipe, radiator or boiler
  • If the leak is on a waste pipe, do not run the hot or cold water into the waste pipe. Report the problem to Housing Repairs

Housing Repairs can be contacted on 01455 238141, Monday to Thursday 8.30am – 5.00pm and  Friday 8.30am to 4.30pm. Please ask for Housing Repairs.

The ‘Out of Hours’ contact number is 01455 251137.

Last updated: 15/10/2012 15:04

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