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Garden waste service update

Published Thursday, 23 April 2020

The garden waste collection service will resume from Monday (week commencing 27 April).

The Borough Council suspended its garden waste collection service on 23 March due to staff shortages arising from the coronavirus pandemic. Staff were diverted to ensure the refuse (black bin) and recycling (blue lidded bin) collections continued as normal throughout the pandemic.

However, this has been kept under constant review and staff levels are now in place to enable the service to be reintroduced. 

Subscribers to the service are asked to present their bins before 7am on their usual garden waste collection day. This is particularly important during the catch up period during May. During this time, crews will not be able to return for any missed collections as the time taken to return for a missed bin could mean many others are not emptied.

The amount of waste being collecting has increased by up to 30% and the crews will be unable to take any extra garden waste or residual waste (brown and black bins) and therefore residents should only present their wheelie bins and the lid should be closed (no extra sacks). Additional dry recycling can be placed in clear sacks and placed beside the bin together with large pieces of cardboard if flattened.  

Leader of the Council, Councillor Stuart Bray explained:

We would like to thank everyone for their patience during what has been a challenging period for operational services. Particular credit goes to our crews and front line staff who have worked tirelessly and have continued to empty 53,000 refuse and recycling bins every week throughout this crisis, despite reduced staffing levels.  

We are all keen to reintroduce this service and we will endeavour to empty all bins presented but I would like to ask all our residents for their patience if we are unable to empty all of them from day one. We are aware that our capacity could be limited again at any time and demand will be higher than usual so we are asking subscribers to please bear with us during May as we try to resume the usual alternate weekly garden waste collection service.

Residents can check their bin collection day online.

All subscriptions have been automatically extended by up to two months for customers to cover the one month period the service was suspended. Garden waste bins displaying 19-20 subscription stickers will now be collected until 31 May 2020.  Garden waste bins displaying the 20-21 subscription stickers will now be collected until 31 May 2021.

Anyone who wishes to subscribe to the 20-21 garden waste service who hasn’t already done is encouraged to go online or call 01455 238141 if they don’t have internet access to ensure their service continues beyond the extension period.  The cost of the service is £24 a year. Customers are asked to allow at least 10 working days for the 20-21 sticker to arrive before presenting the garden waste bin.

The council apologises for the inconvenience and thanks customers for their patience during these challenging times. 

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