Cancellation of services
Consumer contracts
How to cancel a service
If you have requested and paid for a pest appointment, microchipping appointment or a land quality search and wish to cancel it within 14 days from the date of your request, please ask for a cancellation form from Environmental Health: Environmental Health contact form
Please note that this only applies to non-business customers and to any pest control appointments made with our in-house pest control officer and not through our external pest control contractor.
Refunds
If we have already started work on providing the service you have requested and you then cancel, you may have to pay a reasonable amount for the service that has already been provided.
Last updated: 18/07/2025 15:22
