If you urgently need to make a payment for council tax, rents, business rates and overpayments of housing benefit, please call the touch tone line on 01455 619617. Sorry for any inconvenience.
Housing working groups
We arrange tenant working groups and focus groups to look at specific aspects of our service.
Repairs working group
This is chaired by the housing repairs managers and is set up to discuss general issues relating to the repairs service with tenants. Performance information and procedures are considered and tenants are given the opportunity to suggest agenda items. Please note individual repairs issues are not discussed at this meeting.
Sheltered Housing Working Group
This group includes members from each of our sheltered housing schemes and meets once a month at sheltered schemes across the borough. Issues are discussed that are specific to sheltered housing including the support service, repairs, gardening and cleaning services.
We also hold focus groups to look at specific issues, for example, one on the new damp and condensation procedure and one to review the information we send to tenants in rent arrears.
For more information, please contact Jacqui Kissai, Resident Involvement Officer on 01455 255639 or email email@example.com
Last updated: 01/02/2018 13:10