Planned property maintenance

Hinckley & Bosworth Borough Council carries out planned property maintenance to keep council homes safe, warm, and in good condition. 

Planned maintenance is different from day‑to‑day repairs. It focuses on long‑term investment in homes and neighbourhoods, helping to prevent future repairs and ensuring homes meet modern standards. 

What is planned property maintenance? 

Planned property maintenance (sometimes called planned works or investment works) involves larger‑scale repairs, replacements and improvements that are carried out as part of a programmed programme rather than in response to a single repair report. 

Examples include: 

• New kitchens and bathrooms 
• Roof renewals 
• Replacement windows and doors 
• External wall works 
• Heating system upgrades 
• Electrical rewires 
• Energy efficiency improvements 

These works are planned in advance using property condition surveys, compliance data and repair histories and are delivered as part of the council’s long‑term housing investment programme. 

How we decide which works are carried out

We use a risk‑based and data‑led approach to decide where and when planned maintenance takes place. This includes: 

• Regular stock condition surveys (at least every five years) 
• Housing Health and Safety Rating System (HHSRS) assessments 
• Compliance data (gas, electrical, fire safety, asbestos, legionella) 
• Repair history and component age 
• Decent Homes Standard requirements 
• Energy Performance Certificate (EPC) data 
• Resident feedback and reported issues 

This information is used to inform the council’s 30‑year Housing Revenue Account business plan and planned maintenance programmes. 

What standards we work to 

All planned maintenance works aim to ensure council homes: 

• Are free from category one hazards 
• Meet the Decent Homes Standard 
• Are safe, secure and weather‑tight 
• Provide a reasonable level of warmth and energy efficiency 
• Comply with health and safety legislation 

Where work involves safety‑critical systems (such as gas, electrics or fire safety), only qualified and accredited contractors will be used. 

What happens before work starts 

If your home is included in a planned maintenance programme: 

• We will write to you in advance to explain the works 
• We will tell you what is being replaced or repaired 
• We will explain how long the work is expected to take 
• We will offer appointments and explain any access requirements 
• We will consider any additional needs you may have 

A surveyor may visit your home before works begin to confirm details and answer questions. 

During the works 

While works are taking place, we will: 

• Ensure staff and contractors carry identification 
• Keep disruption to a minimum where possible 
• Explain the work being carried out and next steps 
• Follow health and safety procedures 
• Treat you and your home with respect 

Some works may require furniture to be moved or rooms to be temporarily unavailable. If you are vulnerable or need support, please let us know, so reasonable adjustments can be considered. 

After work is completed 

Once works are finished: 

• The quality of the work will be checked 
• Any defects will be addressed 
• We may ask for feedback to help improve future services 

New components (such as kitchens, bathrooms or windows) then become part of the council’s planned maintenance cycle. 

Planned maintenance and other repairs 

Planned maintenance is separate from: 

• Emergency repairs (made safe within 24 hours) 
• Urgent repairs (completed within five working days) 
• Routine repairs (completed within 20 working days) 

If you experience a repair issue not covered by a planned programme, it should still be reported through the usual housing repairs process. 

Temporary accommodation 

In rare cases, major planned works may mean it is unsafe or impractical for you to remain in your home. 

If this happens, the council will: 

• Discuss this with you in advance where possible 
• Provide suitable temporary accommodation 
• Follow the council’s decant procedures 

Person‑centred approach 

We recognise that every household is different. When delivering planned maintenance we: 

• Take account of health, disability and vulnerability 
• Offer reasonable adjustments 
• Work with tenants, carers or support agencies where required 
• Communicate clearly and respectfully 

This approach ensures works are delivered safely, fairly and with empathy. 

Questions or concerns 

If you have questions about planned property maintenance or believe your home may need major works, please contact the Housing Repairs Team. 

You can also provide feedback to help us improve how we plan and deliver works across our housing stock. 

Last updated: 12/05/2026 14:04