Data protection - your rights

About your rights

The changes in the data protection law mean that you have far more rights over how we collect and use your information.

You have the right to ask to see your personal information

This is called a ‘subject access request’. When we receive your request in writing, we must give you copies of everything that we have recorded about you. However, we can’t let you see any part of your records that contain confidential information about other people or information which we believe may stop us from preventing or detecting a crime. If you can’t ask for your information in writing, we will find another way for you to do so. This service is free of charge unless there is a lot of work or a lot of photocopying or postage. In this case, we are allowed to charge a reasonable fee.

You can ask us to delete your information

In some circumstances, you can ask for your information to be deleted. For example, where the data is no longer needed for the reason it was collected in the first place. We can only refuse to delete your information if it is required by law or if you have already made it publicly available.

How long do we keep your records?

There is often a legal reason for keeping your personal information for a set period of time. We try to include all of these in our retention schedule. For each service that the council offers, the schedule lists for how long your information may be kept, ranging from months to decades (for more sensitive data).

You can move your data (data portability)

The right to data portability allows you to obtain and reuse your personal data for your own purposes across different services. It allows you to move, copy or transfer your personal data easily from one IT environment to another, in a safe, secure and usable way.

Portability applies where we are using your information with consent (not if we are required to use it by law) and if decisions were made by a computer and not a human being.

Our promise

We’ll do what we can to make sure that the information we hold about you (both on paper and electronically) is accurate and secure, and we will only make your information available to people who have a legal reason to see it.

Want to know more?

If you have any further queries about data protection and how it affects you, please contact the Data Protection Officer.

  • Online: complete our contact form 
  • Telephone: 01455 238141
  • In writing to:
    Corporate Governance
    Hinckley & Bosworth Borough Council
    Hinckley Hub
    Rugby Road
    Hinckley
    Leics LE10 0FR

For independent advice about data protection and privacy, you can contact the Information Commissioner’s Office (ICO) at: 

  • In writing:
    Information Commissioner's Office
    Wycliffe House
    Water Lane
    Wilmslow
    Cheshire SK9 5AF
  • Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

Last updated: ‎10‎/‎05‎/‎2019‎ ‎15‎:‎16‎