Odour problem

Report a problem to us

Report an odour problem

Complaints of odour may be associated with:

  • Fumes or gases from dwellings
  • Emissions from industrial or trade or business premises
  • Accumulations or deposits of rubbish or harmful/poisonous matter that cause odour issues

Factors that are examined when considering the potential existence of a statutory nuisance from odour are:

  • Type of odour
  • Wind strength and direction
  • Duration of odour
  • Time of day
  • How often it occurs

In practice, the odour would need to be a persistent problem, which interferes substantially with a persons well-being, comfort or the enjoyment of their property. Domestic cooking odour is not covered by this legislation.

Where possible, try talking to your neighbour about the problem in the first instance. Download a suggested letter (DOC) to send to your neighbours. You can then alter and amend accordingly if you are suffering from nuisance as a first step/alternative before contacting us to formally complain.

What happens after reporting the problem to us

Please refer to investigating your complaint