The facility to manage business rates will be unavailable 20 to 26 February. The facility to manage council tax and benefits will be unavailable 22 to 26 February. Sorry for any inconvenience.
About the garden waste recycling service
We operate a garden waste recycling service. Garden waste bins are provided with a brown lid and a black or brown bin base. There are two sizes: 240 litres (standard size) and 140 litres. The garden waste we collect is taken to local farms for composting.
You will be able to order this service from 1 April 2024.
There are no concessions for charities and customers receiving benefits. There is no discount if you want a smaller bin.
The subscription year runs from 1 June to 31 May
If you're an existing customer and ordered the service in 2023/24 your sticker runs to 31 May 2024.
If you pay by direct debit, we will automatically renew the service for you and take your payment on 1 April. You will receive your sticker by mid-May. If you pay by debit or credit card, you must renew the service every year.
Ordering and paying for the garden bin service online
You can pay for your bin by direct debit. Once set up, your direct debit will be renewed automatically every year. You can also pay by debit or credit card. There is no limit to the number of garden bins you can order. You can also order additional bins. More about garden bins
If you are a new resident to the borough of Hinckley & Bosworth, you can order a garden waste bin for your new home from 1 March 2024.
From 1 April 2024, you can order a bin by phoning us on 01455 238141 from 8:30am to 5pm Monday to Thursday and on Friday from 8:30am to 4:30pm
You can share a bin with a neighbour
This is a mutual agreement: one of you must order and pay for the bin. The person who orders and pays for the bin must report a missed collection. We cannot become involved in disputes between neighbours over a shared bin.
You can order a bin for someone else
When you are ordering please specify the address where the garden waste bin is located. All correspondence will be sent to the address from where the garden waste collection will be made.
When we collect garden waste
We collect the garden waste bins all year round, except for the two weeks of Christmas and New Year. There may be exceptional circumstances where we are unable to collect your bin, for example when the contents are frozen due to bad weather. Go to our terms and conditions for more information.
To check your collection day, please use the collection day calendar
What goes in the garden bin?
The bin is for garden waste only. Find out:
Your garden waste must fit in your bin
You must put all garden waste in your brown bin and the lid must be firmly closed. Extra bags of garden waste cannot be taken because it is unsafe for the crew to stand at the back of the vehicle to empty out bags. Consider purchasing an additional bin if you regularly have additional waste. You can also take your garden waste to the tip: Barwell tip (leicestershire.gov.uk). You cannot put your garden waste into your black lidded bin.
If you damage the bin and it needs replacing, costs will apply. If the bin needs replacing due to wear and tear, or if we damage the bin, then we replace the bin free of charge. More about lost and damaged bins
Please contact us
If you are moving home within the borough of Hinckley & Bosworth and you use the garden waste service, you will need to take your bin with you when you move. You will also need to contact Waste Services to request a change of address label for the service. More about moving house – garden bins
No longer need your garden bin
You can arrange to have your bin collected. You will also need to cancel your direct debit with your bank if you pay by this method. There are no refunds.
The assisted list
If you are on the assisted list, this will apply to the garden waste service as well. More about getting help with collections
Last updated: 01/02/2024 08:33