Get a review of an anti-social behaviour or hate incident case

A review is known as a community trigger

If you are reporting an Anti-Social Behaviour (ASB) incident for the first time, please visit reporting an anti-social behaviour incident

What is a community trigger?

The ASB Case Review, often referred to as the ‘community trigger’, is a statutory process for victims of anti-social behaviour or hate incidents who believe they have not had a satisfactory response to their complaints. Where a locally determined threshold is met (detailed below), victims can require the relevant bodies in the local area to undertake a formal review of the case, and those bodies have a statutory duty to undertake that review.

It is designed to ensure that the police, local authorities and other relevant organisations work together to try and resolve any complaints of anti-social behaviour and hate incidents by talking about the problem, sharing information and using resources to try to reach an agreeable outcome.

Community triggers can be raised by victims or representatives of victims (where written consent is provided by the victim), and victims can be individuals or businesses. 

When to report

A request to activate a community trigger can be made if, within the last six months:

  • You (as an individual) have reported to the council, police or a registered housing provider (social landlord) three separate incidents of anti-social behaviour within your area, or
  • You have been a victim of a hate crime or incident


  • You believe that no effective action has been taken

It should also be noted that for a community trigger request to be considered, you must have reported each incident within one calendar month of it having occurred.

Last updated: ‎14/09/2023 09:56