Permission to discuss a tenancy/become an advocate
How to give permission
We can’t discuss your tenancy with anyone who isn’t on your tenancy agreement unless you give us permission. This is also called advocacy consent.
You may want to give advocacy consent to a trusted friend, relative, or support agency so they can discuss your tenancy on your behalf.
When giving someone advocacy consent, you can choose:
- Which parts of your tenancy the other person has permission to discuss with us (for example repairs, your rent account or a current housing application)
- How long you want to give this permission for
How to give temporary permission
By phone, online, by post or in person
You can give someone temporary advocacy consent in the following ways:
- Completing our housing contact form
- Calling us on 01455 238 141
- By post: Hinckley Hub, Rugby Road, Hinckley, Leicestershire, LE10 0FR
- In person: Visit our offices during opening hours, or speak to your Tenancy Management Officer or Scheme Manager
We will ask you some questions to confirm your identity.
How to give permanent permission
Online, by post or in person
To give permanent advocacy consent to someone, you must fill in and return the advocacy consent form. This form must be completed for each person you want to give advocacy consent to. For more information and to collect a form, please contact us:
- By post: Hinckley Hub, Rugby Road, Hinckley, Leicestershire, LE10 0FR
- In person: Visit our offices during opening hours, or speak to your Tenancy Management Officer or Scheme Manager
Last updated: 30/10/2025 10:36
