Council website awarded top four star rating

Published Friday, 03 August 2018

Hinckley & Bosworth Borough Council’s website is one of 43 out of the 414 council websites in the UK to be awarded the top four star rating in the Better Connected audit for 2017-2018.

Every year the Society of Information Technology Management (SOCITM) carries out an independent audit of all UK council websites, focusing on the quality of the online experience tested using a standard desktop computer and a mobile device. Star ranking is awarded to each site based on how well the website works from mobiles, the quality of search and navigation and how accessible the site is to people with disabilities.  

The audit also checks how quick and easy it is to complete frequently used tasks; this year we scored top marks for three of these four tasks.

The website has also been named an example of good practice for:

  • Finding out about and ordering the garden waste service
  • Finding out about your councillor
  • Usability, including how well the website works on a mobile and the effectiveness of search and navigation

Each year the assessment gets more difficult as councils are expected to keep up-to-date with technical advancements. It is the fifth time in six years that the Borough Council’s website has been awarded four stars.

The council’s website has become an increasingly popular way for residents to access services and information at a time that suits them in recent years.  The number of residents using increased by 41% between 2015 and 2017, with 725218 visits in 2017.  
Council Leader Mike Hall said:

This four star rating is recognition that the council continues to work hard to improve its website to ensure people can easily access the information they need, and to book and pay for services that they wish to use.
We do not intend to rest on our laurels, and we will strive to enable technology solutions to become people’s first choice for accessing all of our routine services.

Executive Member for Communications at Hinckley & Bosworth Borough Council, Councillor Maureen Cook, added: “I would like to congratulate the Borough Council on this admirable achievement and thank all of our staff and officers who consistently strive to ensure HBBC provides quality services, value for money and make best use of our assets.”