Service changes due to coronavirus

Published Thursday, 19 March 2020

The council has suspended its bulky waste collection service and is making a range of changes to a number of other key public streetscene services until further notice.

The service changes are being made as a result of severe staff shortages resulting from the coronavirus pandemic.
 
Bulky collections - The council will not be taking any new bookings for bulky collections until further notice. The council hopes to honour existing bookings for 26 March but this may change depending on staff availability on the day. Any affected customers will be contacted. Residents can opt to wait for the service to resume or alternatively customers may wish to take items to the local tip. Check you can dispose of the items and the tip opening times at the your local recycling centre (leicestershire.gov.uk) 
 
It is strongly recommended that anyone choosing to use a private waste collector checks the collector is registered to collect waste and asks for a waste transfer note in order to see where the waste is being taken to for disposal. Ensure that your waste carriers, brokers and dealers are fully registered (GOV.UK)
 
Special waste collections - have been suspended with immediate effect until further notice.  All pre-booked collections will go ahead.
 
Clinical waste collections (sharps) - will change to fortnightly collections from April 1. Affected customers will be advised about alternative collection dates.
 
Litter bins – from Monday (23 March) some litter bins will be out of service and covered over.  While every effort will be made to keep litter bins in use in higher footfall areas, residents are asked to be responsible with their litter and take it home with them at this challenging time.
 
Hazardous waste – the team will still be able to clear away any reported hazardous waste such as needles, glass and dog mess but members of the public are advised this will take longer than usual according to staff availability.
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