Garden waste service update - 3 April 2020

Published Friday, 03 April 2020

The council has suspended its garden waste collection service for the time being. It has pledged to keep this matter under continuous review and will resume the service as soon as it possibly can.

The garden waste service was initially suspended on 23 March and while it had hoped it would resume soon, unfortunately it is now clear that it is not possible at this time due to staff shortages arising from the coronavirus pandemic. 

Customers will be advised through the usual media channels of the resumption of the service.

The council is diverting its staff to ensure the refuse (black bin) and recycling (blue lidded bin) collections services continue as normal and are unaffected by this change.
The council is unable to arrange refunds to garden waste subscribers but it will extend customers’ garden waste subscriptions automatically to cover the time the service is not running to ensure customers are not left out of pocket. Customers are advised there is no need to contact the council to arrange this, this will be done for them.
The council apologises for the inconvenience and will restore the service as soon as possible. In the meantime, residents are asked to store or compost their garden waste at home. Advice on composting is available online.

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