Contacting the council survey launched

Published Wednesday, 05 August 2020

Borough residents are being invited to take part in a survey that explores how customers prefer to contact the council.

The Borough Council has developed a short survey that can be completed online, over the phone or by filling in and returning a paper copy and now residents are being invited to take part.

The survey aims to understand which features customers like and which they least like when contacting the council.

Hinckley & Bosworth Borough Council Chief Executive, Bill Cullen, explained: “Over the last few months, we’ve seen huge changes to the ways customers have been contacting us. Whether it’s to find out more about our services or to seek support, the impact of coronavirus has meant we’ve all had to operate very differently and find new ways of working to keep everyone safe. During the lockdown period and beyond we’ve seen more customers than ever before using our website and social media accounts to contact us and use our services and we’ve continued to answer thousands of phone calls every week.  

“Now, as we all begin to move towards a new normal, and particularly while there is still uncertainty about how long social distancing will need to be in place, we’d like to understand how we can continue to be as accessible as possible.”

Council Leader Stuart Bray added: “It’s really important that we identify how customers can get the information, services and support they need from us in a way that works for them now and in the future so I’d urge as many people as possible to take part in this survey so that the results are as representative as they can be. We would like to thank everyone in advance for their time and feedback.”

The council has emailed a number of residents and also posted the survey to a number of households from across the borough who have been randomly selected to take part. Customers contacting the council by phone or in person this month will also be invited to take part in the survey.

The survey is anonymous, only takes a few minutes to complete and is open to everyone. Anyone who would like to take part can either complete our survey online: access to services (surveymonkey.co.uk) or call the council on 01455 238141 to ask for a telephone or paper copy of the survey. The survey is open until 23 August 2020.