How to make a complaint or compliment

Making complaints or compliments about the council or staff

Who can complain or make a compliment?

Anyone using the council's services can complain or compliment a service, either in person or through a third party.

How do I complain?

To make your initial complaint you can complete our online complaints form:

Make a complaint

Alternatively you can download and complete our customer complaints form (PDF), send in a letter, by telephone, email or in person.

Anonymous complaints will be accepted but this can make it difficult for further action to be taken.

What happens next? 

View our customer complaints procedure.

How do I make a compliment?

To make a compliment please use our online form:

Make a compliment

Alternatively you can download and complete our customer compliments form (DOC).

Last updated: 22/03/2017 11:16

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