Customer services

About customer services

Customer Services is designed to be the main point of contact for our customers no matter what question you have or service you require.

Opening times

Mon - Thurs. 8:30am - 5pm Fri. 8:30am - 4:30pm

We issue the last ticket to see a customer services advisor 15 minutes before closing time.

24 hour emergency service

We operate a 24 hour emergency service via our control centre. In an emergency, please contact the control centre on tel. 01455 251137.

Phone calls

Our aim is to answer most telephone calls within 60 seconds.

Online contact form and letters

We should respond to written correspondence within 10 working days. 

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To contact us about a service, please use our online contact form.