Water leaks and blocked drains in council properties

If you think there is a leak in the property, it is important to find out where the leak is coming from. It could be a problem with the roof, or a leak in a pipe, for example.

If you can't find the source of the leak, please contact Housing Repairs, who will ask you a few questions and arrange for the property to be inspected. 

If the leak is coming from the roof

Position a container to catch the water, and report the leak to Housing Repairs.

If the leak is coming from pipe work

The leak could be from the hot or cold water pipes, the central heating system, or a waste pipe. 

Depending on the source of the leak, please follow the appropriate instructions.

Hot or cold water pipe:

• Place a container to catch the water
• Try and locate the stop tap and turn off the water supply.
• Contact Housing Repairs, stating that the leak is on the hot or cold water pipe

Central heating system:

• Place a container to catch the water
• Report the problem to Housing Repairs
• Mention that the leak is on a central heating pipe, radiator or boiler

Waste pipe:

• Do not run the hot or cold water into the waste pipe 
• Report the problem to Housing Repairs

Report a leak problem

During working hours

On weekdays between 8.30am and 5pm (4.30pm on Friday):

• Telephone 01455 238141
• Ask for Housing Repairs

Outside working hours

To report a problem outside of working hours, please contact the out of hours service on 01455 251137

Last updated: 04/12/2023 10:11