How we measure tenant satisfaction

We received 554 responses from our tenants for the latest survey and the results are as follows:

Overall satisfaction:

• TP01: Proportion of respondents who report that they are satisfied with the overall service from Hinckley & Bosworth Borough Council    
• Result: 80.1%

Repairs service overall:

• TP02: Proportion of respondents who report that they are satisfied with the overall repairs service from Hinckley & Bosworth Borough Council over the last 12 months    
• Result: 77.5%

Speed of repairs:

• TP03: Proportion of respondents who report that they are satisfied with the time taken to complete their most recent repair after they reported it    
• Result: 76.3%

Home is well-maintained:

• TP04: Proportion of respondents who report that they are satisfied that Hinckley & Bosworth Borough Council provides a home that is well maintained    
• 79%

Home is safe: 

• TP05: Proportion of respondents who, when thinking about the condition of their property or the building they live in, report that they are satisfied that Hinckley & Bosworth Borough Council provides a home that is safe    
• Result: 89.4%

Listens to views and acts:

• TP06: Proportion of respondents who report that they are satisfied with Hinckley & Bosworth Borough Council listening to their views and acting upon them    
• Result: 74.1%

Keeps tenants informed:

• TP07: Proportion of respondents who report that they are satisfied with Hinckley & Bosworth Borough Council keeping them informed about things that matter to them    
• Result: 82.4%

Treats tenants fairly and with respect:

• TP08: Proportion of respondents who report that they agree with the statement: “Hinckley & Bosworth Borough Council treats me fairly and with respect"  
• Result: 85%

Complaint handling:

• TP09: Proportion of respondents who report that they are satisfied with Hinckley & Bosworth Borough Council’s approach to complaints handling    
• Result: 43%

Communal areas are clean and well-maintained:

• TP10: Proportion of respondents who report that they are satisfied Hinckley & Bosworth Borough Council keeps communal areas clean and well maintained    
• Result: 71.0%

Contribution to neighbourhood:

• TP11: Proportion of respondents who report that they are satisfied Hinckley & Bosworth Borough Council make a positive contribution to their neighbourhood    
• Result: 75.9%

ASB handling:

• TP12: Proportion of respondents who report that they are satisfied with Hinckley & Bosworth Borough Council’s approach to handling anti-social behaviour    
• Result: 74.9%

Providing feedback on your tenancy

Whether you are contacted to be a part of the Tenancy Satisfaction Measures survey, we are always keen to hear your views and listen to your feedback. You can easily give us this any time of year.

Find out how you can get in touch by visiting housing feedback - feedback and issues

You can also learn more about tenant involvement and how you can help shape our services and hold us to account. Visit tenant involvement for more information.

Last updated: 29/09/2025 13:18