Housing service - feedback and issues
How to send us feedback or raise an issue
We try to get things right first time. However, we appreciate this doesn’t always happen. The following information tells you what to do if you are unhappy with the service you have received or are currently receiving. We take all issues raised seriously and believe we can learn from our mistakes to improve our service in the future. You may also want to tell us if you are particularly happy with the service or feel a particular member of staff has acted above expectations.
If you contact the responsible service manager, we will seek to resolve the issue as quickly as possible and will record the issue as a complaint if this is appropriate.
Housing repairs, maintenance and planned programmes:
- Gary Upton - Housing Repairs Manager (responsible person for health and safety in Landlord Services (Council Housing)
- Edward West - Housing Repairs Operations Manager
- Carla Stagg - Repairs Helpdesk and Scheduling Team Leader
Tenancy management, Anti-Social Behaviour (ASB) and rent:
- Kim Fearne - Tenancy and Anti-social Behaviour Manager
- Faye Preston - Senior Tenancy Management Officer
- Vacant - Senior Tenancy Management Officer
Sheltered and Supported Housing:
- Jo Baggott - Older Persons Manager
Housing options, allocations and homelessness
- Ashleigh Brightmore - Allocations and Temporary Accommodation Manager
Private Sector Housing:
- Steven Connor - Private Sector Housing Team Leader
Service development and resident involvement
- Elaine Gernon - Performance and Service Development Team Leader
- Victoria Rayment - Housing Support Officer (tenant involvement)
If you want to report a new problem to us, please contact us online
Report a problem or issue form
Alternatively:
- Tel: 01455 238141
- Write to Hinckley & Bosworth Borough Council, Hinckley Hub, Rugby Road, Hinckley, LE10 0FR
If we have not resolved a problem you have reported to us or you are dissatisfied with the service you have received, you can make a formal complaint: How to make a formal complaint
Further information
Find out more about the council's complaints policy
Complaint handling code
We comply with the Housing Ombudsman's complaint handling code. For further information on the code and our completed self-assessment form, visit Housing Ombudsman Complaints Code - self assessment (housing-ombudsman.org.uk)
Last updated: 03/11/2026 14:46
