Housing service - feedback and issues

We try to get things right first time. However, we appreciate this doesn’t always happen. The following information tells you what to do if you are unhappy with the service you have received, or are currently receiving. We take all issues raised seriously and believe we can learn from our mistakes to improve our service in the future. You may also want to tell us if you are particularly happy with the service or feel a particular member of staff has acted above expectations.

If you contact the responsible service manager we will seek to resolve the issue as quickly as possible and will record the issue as a complaint if this is appropriate. 

The relevant managers are:

• Carla Stagg - Housing Repairs Scheduling and Administration Team Leader
• Edward West - Housing Repairs Senior Surveyor
• Amie Carroll - Tenancy and Anti-social Behaviour Manager
• Clive Taylor - Housing Assets and Support Teams (includes estate management, Control Centre support, sheltered housing and resident Involvement)
• Jo Wykes - Housing Options Manager (includes homelessness, allocations and lettings)
• Rosemary Leach - Private Sector Housing Manager

You can contact us using one of the following methods:

Housing issues form

Alternatively:

• Tel: 01455 238141
• Write to Hinckley and Bosworth Borough Council, Hinckley Hub, Rugby Road, Hinckley, LE10 0FR

You can also make a formal complaint by contacting our Democratic Service Manager. Please visit Making a formal complaint for further details.

Complaint handling code

We comply with the Housing Ombudsman's complaint handling code. For further information on the code and our completed self-assessment form, visit Housing Ombudsman Complaints Code - self assessment

Last updated: 01/11/2022 11:21