Early bin collections
Due to the predicted high temperatures, from Tuesday 23 June until Friday 26 June, please present your bin by 6am if it is your collection day.
Responsibility for repairs
Repair priorities, timescales and our approach
Repairs are carried out according to their urgency:
Immediate
- Description: serious hazards requiring urgent action
- Target response: attend and make safe within four hours
Emergency
- Description: risks to safety or major property damage (for example, gas leak, major leak, total loss of power)
- Target response: attend within 24 hours
Urgent
- Description: significant inconvenience or reduced service
- Target response: within five working days
Routine
- Description: minor issues with no safety risk
- Target response: within 20 working days
Planned
- Description: large works such as kitchens, bathrooms, roofs and windows
- Target response: completed through planned programmes
Our person - centred approach
The council will:
- Communicate respectfully and clearly
- Consider individual needs (mobility, disability, language, caring responsibilities)
- Offer reasonable adjustments
- Work with carers, advocates, or support agencies where necessary
Access and appointments
The council will:
- Ensures all contractors carry ID and follow the Customer Charter
- Offers flexible appointment options
- Provides text reminders and “on the way” notifications
- May take legal action if essential safety checks are repeatedly refused
Last updated: 17/04/2026 12:37
