Interpreting and translating

More about interpreting and translating

As a local council, we know that language can be a significant barrier to communicating with us and accessing council services and information.

We aim to make communication with our customers easy and effective as possible. We recognise in many cases asking friends and family to act as interpreters may not be appropriate, especially for personal, confidential or technical issues.

When the customer is non-English speaking or wishes to communicate in a language they are more comfortable with, we will accommodate this quickly and with minimal inconvenience using professional translation services.

Documents prepared by the council are available in large print, Braille, on audio cassette or CD.

We can also provide information in languages other than English. The council is registered with Language Line to ensure our services are accessible to all our customers.

Last updated: 05/03/2014 15:39