Home safety and personal security system

The Lifeline

lifeline equipment

What is it?

A lifeline consists of a small intercom unit which is installed in the home, and a lightweight discreet emergency button which can be worn on a neck cord or a wrist strap.

We do not provide a key safe. If one is required then it is the responsibility of the lifeline user or their family to arrange this.

What does it do?

In the event of an emergency, the user can press the emergency button which activates the intercom, connecting through to our control centre here in Hinckley, manned 24 hours a day, seven days a week. This enables the lifeline user to call for help at the touch of a button from anywhere within their home or garden without the need to get to a phone. It is particularly useful for the elderly and vulnerable who may be prone to falls, suffering from a health condition or anxious about bogus callers. Additional adaptations can be linked to the alarm such as smoke detectors, fall detectors and bogus caller alarms  which will also raise a call to the Control Centre if activated.

What happens then?

Upon activation of the alarm, a member of the Control Centre staff will speak to the user via the intercom, before ascertaining the emergency or concern and raising the appropriate help. If the user is unable to communicate, their welfare will be checked in their home by a named friend or family member. If a family member cannot be reached, a standby officer will go out to the user. A standby officer is available 24 hours a day at no extra charge. A key safe must be in place in order for us to do these checks.

We proudly offer this lifeline and monitoring service to any person or household within the borough, giving peace of mind to the user and their family that help is only the touch of a button away.

Benefits of the lifeline include:

  • Six-week free trial
  • No installation charge
  • Small weekly fee of £4.96 (plus VAT, though VAT exemption may apply) Please note, this will increase to £5.15 plus VAT if applicable from 1 April 2024
  • 24 hours a day, 365 days a year monitoring from our Hinckley-based Control Centre
  • Local council officers on call if required
  • Full cover in the event of a power cut
  • Coverage throughout home and garden
  • Water-resistant emergency button
  • Can be activated by a smoke alarm, fall detector, bogus caller alarm and a number of other additional adaptations

If you would like any additional information, or you would like to book an installation with our assistive technology officer, please contact the control centre using one of the methods below.

Last updated: 14/03/2024 13:47