Coronavirus pandemic

There have been changes to services due to the coronavirus pandemic. Please contact us if you require assistance. Get the latest service information, government news and business support and advice.

Coronavirus: information, advice and FAQs

Opening hours

Find out when we are open

reception at the HubOpening times

We are open Monday to Thursday from 8:30am to 5pm and on Friday from 8:30am to 4:30pm. 

We issue the last ticket to see a customer services advisor 15 minutes before closing time. 

24 hour emergency service 

We operate an out of hours 24 hour emergency service via our control centre. In an emergency, please contact the control centre on tel. 01455 251137 or use our out of hours contact form

Bank holidays

We are closed on bank holidays. In an emergency, please use our 24 hour emergency service. View banks holidays in England and Wales (GOV.UK)