Housing allocations service
Overview
We are currently working on a large volume of housing applications, and therefore there may be a delay in processing your case.
There is currently a delay of approximately 16 weeks for housing applications to be assessed once they hit the pending assessment status. We would politely request that you don't make contact for an update until this timescale has passed. We are unable to process applications where we do not have all the evidence uploaded and remain in a 'proofs outstanding status'. Incomplete applications will be automatically closed down, after being in this status for 28 days.
If you require assistance completing your application, or uploading evidence, please call 01455 238141 or complete our housing options contact form. Please don't make additional contact during this time, in order to allow us time to process cases. If it has been 10 weeks since your application was submitted and went into a pending assessment status and you have not received any contact, please contact us using the details above.
Before making contact, please log into your account and check the letters section of your application. Please can you also check your emails including the spam folder and any voicemails which you may not have listened to in case we have tried to contact you.
You can check the status of your application by logging into your account where the status will be displayed at the top of the screen. If the status is 'Join the housing register', this means you have no current application for housing. You will also be able to view the status of any previous applications made and the reason for their closure. You will also be able to view any previous correspondence from us.
If you have a query regarding any information that has been requested in order to process your case, please complete our housing options contact form. Please include your name, address and application number.
Further information
Last updated: 15/04/2025 10:00
