Housing allocations service


We are currently working on a large volume of housing applications, and therefore there may be a delay in processing your case.

There is currently a delay of approximately 16 weeks for housing applications to be assessed once they hit the pending assessment status. We would politely request that you don't make contact for an update until this timescale has passed. We are unable to process applications where we do not have all the evidence uploaded and remain in a 'proofs outstanding status'. Incomplete applications will be automatically closed down, after being in this status for 28 days.

If you require assistance completing your application, or uploading evidence, please call 01455 238141 or complete our housing options contact form. Please don't make additional contact during this time, in order to allow us time to process cases. If it has been 16 weeks since your application was submitted and went into a pending assessment status and you have not received any contact, please contact us using the details above.

Before making contact, please check the letters' section of your application by going to 'Housing Register' and 'View' under the section 'Letters'. Please also check your emails (including junk folder) and any voicemails you may not have listened to, in case we have tried to make contact with you. 

You can view the status of your application by going to 'Housing Register', and the current status will be displayed to you in the top right-hand corner. If you see 'Join the Housing Register', this means you have no current application for housing. You can view the status of any previous applications and reason for closure by selecting this. Any previous letters sent to you can also be viewed. 

If you have a query regarding any information that has been requested in order to process your case, please complete our housing options contact form. Please include your name, address and application number.

Further information

Last updated: 01/12/2023 10:42