Manage your council tax, benefits or business rates account

About our online service

How to register

You can register to manage your accounts online.

To register:

  • Tell us your email address
  • Your name and address
  • Answer a few security questions
  • Set a password
  • Choose the account(s) you would like to manage
  • Tell us your account reference number

Register online

Once you have registered we will send you an email to activate your account.

Your reference number

Your reference number is printed on letters or emails we send to you, for example, your annual bill, your benefits award letter.

PIN (personal identification number) 

You’ll be asked some security questions about your account or claim. If you answer these correctly you’ll be able to log in straight away. If you can’t answer all the security questions, we’ll send you a PIN number by post which you’ll need to log in.

Landlords will always need a PIN number for security reasons.

Problems registering

If you have any problems signing in to your account send us an email

Why register for an account?

Registering is quick and easy. Once you have registered, you can sign in to your account at any time.

How to sign in

Sign in to your account

Once you have registered to manage your account, you sign in using your:

  • Username
  • Password

Accounts you can manage

  • Your business rates account
  • Your council tax account
  • Your council tax support and/or housing benefit claim
  • The housing benefit claim for your tenant(s): when we pay you directly

You can create one online account to view and manage multiple account reference numbers, for example, your council tax account and your council tax support claim.

Managing your accounts

Your council tax account and/or business rates account, you can:

  • Request bills and letters by email
  • View your account balance
  • View your payment history
  • Set up a Direct Debit or make a payment
  • Check your council tax band
  • Check your rateable value
  • View your bill, any discounts, relief or exemptions and how your charges are made up
  • Review your previous bills and letters

Your council tax support or housing benefit claim, you can:

  • View your next payment amount and due date
  • View payment history
  • Request letters by email
  • View details of your claim
  • View how your benefits are worked out and any allowances
  • View any overpayments
  • View your previous letters

Your landlord account, you can:

  • View details of tenants housing benefit award and any overpayments
  • View your next payment amount and date
  • Request letters by email
  • Download payment schedules in Excel, CSV or XML format
  • View payment history
  • View previous letters

Last updated: 09/03/2018 16:18