Paying online

Terms and conditions

Please read our data privacy notice

Please read these terms carefully before using the online payment facility. Use of the Hinckley & Bosworth Borough Council online payments application on this website indicates your acceptance of these terms. If you do not accept these terms, please do not use the online payments facility on this website:

  • All payments made up to 3:30pm on a working day will appear on your council account on the following working day. Payments made out of office hours, at the weekends or during public bank holidays will show on your council account the day after the first full working day after the payment day
  • Accepted payments will show on your account statements as payments to ‘Hinckley & Bosworth Borough Council’
  • Hinckley & Bosworth Borough Council cannot accept liability for a payment not reaching the intended account due to the customer quoting an incorrect account, reference or invoice number
  • If your payment is overdue or time critical and recovery action is about to be taken, your online payment will be accepted but you should additionally notify the service department by telephone that the payment has been made, quoting the reference number that you have been given
  • Hinckley & Bosworth Borough Council cannot accept liability if payment is refused or declined by the debit/credit card supplier. Hinckley & Bosworth Borough Council has no control over acceptance of card payments and any refusal of payment should be taken up with your card supplier

Confirmation of payment

  • Once your payment has been authorised, the application will display a confirmation screen showing the payment details and a unique transaction reference number
  • You can print the confirmation screen as your receipt for payment. These details will also be emailed to you if you have supplied the system with a valid email address during the transaction
  • Please keep a note of the transaction receipt number as you will need to quote this if you have any queries with your payment
  • Your receipt will not show your debit/credit card details so if your receipt is lost or stolen, your card details will remain confidential

Refused payments

  • If your payment is refused, the application will display a screen informing you of this situation. Remember, it is not the council that is refusing your card payment; it is the card issuing bank that is refusing to authorise the payment
  • If this occurs you will need to contact your card company to discuss the reasons for the refusal and make alternative arrangements to make payment to the council

Refunds

  • Where an overpayment occurs as a result of a change in liability, a refund may be issued following a request to the relevant service area
  • Where payment was initially made by debit/credit card, refund shall normally be applied back to the same card account
  • Where internet payments require an authorised refund to be applied to the transaction, the payment will only be refunded to the card making the initial payment

Last updated: ‎10‎/‎05‎/‎2019‎ ‎15‎:‎03‎