Reporting repairs

If your home needs repair work by the council you should contact us as soon as possible.

Emergency/urgent repairs

Repairs such as loss of heating and hot water are urgent repairs which you can report to us by telephone:

Between 8:30am and 5pm Monday to Thursday, and 8:30am to 4:30pm on Friday:

• Call 01455 238141 and press option 1 to speak to the Housing Repairs Section

In the weekend and outside our working hours:

• Call 01455 251137 for our Control Centre

Non-urgent repairs

Report your non-urgent repair online via my housing account

Please note, before you can report your repair online you will need to have a Hinckley & Bosworth Council online account - please visit my account for more details on how to register for one.

When you report a repair, tell us:

• Your name and address
• What repair is needed, including the location if possible
• Upload a photo of the repair (optional)
• The days and times when someone will be at home, or other arrangements for us to get into the property
• If you are leaving keys with a neighbour, please give us their address and phone number

Report a repair

By telephone

You can also call 01455 238141 and press option 1 to speak to the Housing Repairs Section between 8:30am and 5pm Monday to Thursday, and 8:30am to 4:30pm on Friday.

Last updated: 08/09/2026 13:00