Reporting repairs

Repair priorities

When you report a repair it is placed in one of the following four categories:

  • Priority 1: Emergency work
  • Priority 2: Urgent work
  • Priority 3: Routine repair work
  • Priority 4: Planned work

Priority 1 - Emergency work is dealt with within 24 hours. Typical emergency jobs include:

  • Blocked drains
  • Blocked toilets (where there is only one toilet in the property)
  • Total heating failure (involving frail or elderly residents)
  • Major water leaks
  • Major electrical failure 

Priority 2 - Urgent work is dealt with within five days. Urgent jobs include:

  • Minor leaks to cisterns, WC's, baths, wash hand basins, sink units and water pipes
  • Broken soil and vent pipes
  • Blocked gullies
  • Faulty cisterns, ball valves, washers and siphons
  • Roof repairs
  • Central heating breakdowns
  • Electrical failures

Priority 3 - Routine repair work is completed within 20 working days. These jobs include:

  • Cracked flues, chimney pots or firebacks
  • Easing doors or windows
  • Floorboards
  • Plastering repairs
  • Guttering repairs or renewals

Priority 4 - Planned work is to be completed within 13 weeks. This type of repair includes work that can be programmed:

  • Replacement of internal and external doors/windows
  • New kitchen units
  • Major fencing projects

Last updated: ‎19‎/‎05‎/‎2019‎ ‎14‎:‎12‎