Early bin collections
Due to the predicted high temperatures, from Tuesday 23 June until Friday 26 June, please present your bin by 6am if it is your collection day.
Reporting repairs
Repair priorities
When you report a repair, it is placed in one of the following four categories:
- Priority 1: Emergency work
- Priority 2: Urgent work
- Priority 3: Routine repair work
- Priority 4: Planned work
Priority 1 - Emergency work is dealt with within 24 hours. Typical emergency jobs include:
- Blocked drains
- Blocked toilets (where there is only one toilet in the property)
- Total heating failure (involving frail or elderly residents)
- Major water leaks
- Major electrical failure
Priority 2 - Urgent work is dealt with within five days. Urgent jobs include:
- Minor leaks to cisterns, WCs, baths, wash hand basins, sink units and water pipes
- Broken soil and vent pipes
- Blocked gullies
- Faulty cisterns, ball valves, washers and siphons
- Roof repairs
- Central heating breakdowns
- Electrical failures
Priority 3 - Routine repair work is completed within 20 working days. These jobs include:
- Cracked flues or chimney pots
- Easing doors or windows
- Floorboards
- Plastering repairs
- Guttering repairs or renewals
Priority 4 - Planned work is to be completed within 13 weeks. This type of repair includes work that can be programmed:
- Replacement of internal and external doors/windows
- New kitchen units
- Major fencing projects
Last updated: 08/08/2025 09:43
