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Reporting repairs
Repair priorities
When you report a repair, it is placed in one of the following four categories:
- Priority 1: Emergency work
- Priority 2: Urgent work
- Priority 3: Routine repair work
- Priority 4: Planned work
Priority 1 - Emergency work is dealt with within 24 hours. Typical emergency jobs include:
- Blocked drains
- Blocked toilets (where there is only one toilet in the property)
- Total heating failure (involving frail or elderly residents)
- Major water leaks
- Major electrical failure
Priority 2 - Urgent work is dealt with within five days. Urgent jobs include:
- Minor leaks to cisterns, WCs, baths, wash hand basins, sink units and water pipes
- Broken soil and vent pipes
- Blocked gullies
- Faulty cisterns, ball valves, washers and siphons
- Roof repairs
- Central heating breakdowns
- Electrical failures
Priority 3 - Routine repair work is completed within 20 working days. These jobs include:
- Cracked flues or chimney pots
- Easing doors or windows
- Floorboards
- Plastering repairs
- Guttering repairs or renewals
Priority 4 - Planned work is to be completed within 13 weeks. This type of repair includes work that can be programmed:
- Replacement of internal and external doors/windows
- New kitchen units
- Major fencing projects
Last updated: 08/08/2025 09:43
