Reporting repairs

If your home needs repair work by the council you should contact us as soon as possible.

Emergency/urgent repairs

Repairs such as loss of heating and hot water are urgent repairs which you can report to us by telephone:

Between 8:30am and 5pm Monday to Thursday, and 8:30am to 4:30pm on Friday:

• Call 01455 238141 and press option 1 to speak to the Housing Repairs Section

In the weekend and outside our working hours:

• Call 01455 251137 for our Control Centre

Non-urgent repairs

Report online

When you report a repair, tell us:

• Your name and address
• What repair is needed, including the location if possible
• Upload a photo of the repair (optional)
• The days and times when someone will be at home, or other arrangements for us to get into the property
• If you are leaving keys with a neighbour, please give us their address and phone number

Report a repair

By telephone

You can also call 01455 238141 and press option 1 to speak to the Housing Repairs Section between 8:30am and 5pm Monday to Thursday, and 8:30am to 4:30pm on Friday.

Guidance and advisory videos

We have produced a range of videos to help you resolve some common repairs issues that our help desk has received. Please visit guidance and advisory videos for common repairs issues to view them.

Last updated: 08/08/2025 09:43