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Customer Services is designed to be the main point of contact for our customers no matter what question you have or service you require.
Mon - Thurs. 8:30am - 5pm Fri. 8:30am - 4:30pm
We issue the last ticket to see a customer services advisor 15 minutes before closing time.
We operate a 24 hour emergency service via our control centre. In an emergency, please contact the control centre on tel. 01455 251137.
Our aim is to answer most telephone calls within 60 seconds.
We should respond to written correspondence within 10 working days.
To leave general feedback about the website, please complete our feedback form.
To contact us about a service, please use our online contact form.
