Condensation, damp and mould
What we will do if you report a problem
How we respond when you report damp or mould
We take a zero‑tolerance approach to damp and mould in council‑owned homes.
When you report a problem we will:
1. Triage your report
- Every report is risk‑assessed
- We consider vulnerability (health conditions, children, age)
- Urgent or high‑risk cases are prioritised
2. Inspect your home
- Emergency cases: inspection within 24 hours
- Significant cases: inspection within seven days
- Our officer will take photographs and identify the underlying cause
3. Take action
- Emergency repairs are made safe within 24 hours
- Urgent repairs are completed within seven days of inspection
- You will receive a written report within three working days
- We focus on fixing the cause, not just cleaning mould
In rare cases where a serious problem cannot be resolved quickly, we will consider temporary alternative accommodation, in line with council policy.
4. Follow up
- We check that repairs have worked
- We stay in contact at 3, 6 and 12 months after major works
- Escalation routes are available if issues do not improve
Last updated: 05/05/2026 14:23
