Tuesday 18 February: online payments

The facility to pay online may be unavailable. Where possible, please make your payment later when the issue is resolved. Sorry for any inconvenience.

Tenant participation


Resident involvement is about the Housing Service and tenants working together and sharing ideas to shape and deliver a service that reflects tenants' needs.

It can also mean getting involved in your community to improve things for yourself and the people around you.

Find out how to get involved

Our current resident involvement strategy was approved by full council in 2019.

This strategy sets out how tenants can:

  • Get involved in decision making and scrutiny
  • Take part in surveys and focus groups
  • Map customer journeys to gather customer feedback

For further information on our resident involvement strategy, service priorities or to get a copy of our most recent newsletter to tenants, please email: [email protected]

You can also email Jacqui with feedback on the housing services you receive as a council tenant.